Welcome to our Western Chic Shop FAQ, where we answer all your burning questions faster than a prairie fire! Whether you’re a seasoned rancher or a city slicker looking for authentic western wear, we’ve got the answers you need.
About Our Products
What kind of products do you sell?
We specialize in authentic western wear and outdoor gear that’s tougher than a two-dollar steak! Our product range includes:
- Men’s western boots, work boots, and hiking boots
- Women’s cowboy boots and stylish western dresses
- Kids’ boots for your little buckaroos
- Western accessories including hats and country shirts
- Durable jeans, pants, and coats for the whole family
Are your boots and shoes true to size?
Our boots fit as true as a cowboy’s aim! We provide detailed sizing charts for each product. If you’re between sizes or unsure, we recommend going up half a size – especially for our work boots that you might wear with thicker socks.
How do I care for my western boots?
Treat your boots right and they’ll last longer than a Texas summer! We recommend:
- Regular cleaning with a soft brush or damp cloth
- Conditioning leather boots every few months
- Storing in a cool, dry place away from direct heat
- Using boot trees or stuff with newspaper to maintain shape
Ordering & Payments
What payment methods do you accept?
We accept payments as smooth as a country waltz:
- Visa, MasterCard, and JCB credit cards
- PayPal – secure as a bank vault!
Is my payment information secure?
Safer than a gold mine with a guard dog! We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placing it?
You’ve got until high noon (EST) on the same business day to cancel or modify your order – just contact our team faster than a quick draw! After that, your order will be processed and shipped quicker than you can say “yeehaw.”
Shipping & Delivery
Where do you ship to?
We ship our western gear worldwide, reaching farther than a cattle drive! The only places we can’t reach are some remote areas in Asia and a few other locations. If you’re unsure about your area, just give us a holler.
What shipping options do you offer?
We’ve got two trusty options to deliver your frontier fashion:
- Standard Shipping ($12.95) – Faster than a mustang with DHL/FedEx (10-15 days after shipping)
- Free Shipping – For orders over $50 via EMS (15-25 days after shipping)
How can I track my order?
Once your order ships (quicker than a jackrabbit!), we’ll send you tracking information so you can follow your package’s journey from our Fort Wayne headquarters right to your doorstep.
Returns & Exchanges
What’s your return policy?
If something doesn’t fit right or meet your expectations, you’ve got 15 days after delivery to return it – no questions tougher than a longhorn steer! Items must be in original condition with all tags attached.
How do I start a return?
Simply contact our team with your order details and reason for return. We’ll provide return instructions faster than you can say “giddyup!” Please note return shipping costs are the customer’s responsibility unless the item is defective.
How long do refunds take?
Once we receive your return, we’ll process your refund quicker than a rodeo clown can dodge a bull! Please allow 5-10 business days for the refund to appear in your account, depending on your payment method.
Contact & Support
How can I contact customer service?
Our Fort Wayne team is happier to help than a cowboy at a hoedown! Reach us at:
- Email: [email protected]
- Mail: 2913 Horseshoe Lane, FORT WAYNE, US 46896
Do you have a physical store?
Currently, we’re an online-only operation, but our virtual doors are always open wider than the Montana sky! You can shop with us anytime at www.salecowboy.com.
Saddle up, partner! Your western adventure begins at Western Chic Shop – where quality meets frontier spirit!